Sales Policy for HotTopic

Effective Date: December 9, 2024

At HotTopic, we aim to provide you with the best possible shopping experience. Our Sales Policy outlines the terms and conditions of our sales processes, including pricing, ordering, delivery, and customer responsibilities. By placing an order with us, you agree to comply with the terms set forth in this Sales Policy.

1. Pricing and Product Information

We strive to provide accurate pricing and product descriptions on our website. However, we reserve the right to modify prices, discontinue products, or update product information without prior notice. All prices on hottopic.click are listed in U.S. dollars (USD), unless otherwise specified.

a. Product Availability

  • Product availability is subject to change, and while we do our best to keep our inventory up-to-date, we cannot guarantee the availability of any item.
  • In the event that an item you ordered is out of stock, we will notify you as soon as possible and provide alternative options, including a refund or an opportunity to select another product.

b. Pricing Errors

If a pricing error occurs on the website (for example, an incorrect price due to a system glitch), we will notify you immediately. We reserve the right to cancel or amend orders placed under incorrect pricing.

2. Order Process

a. Placing an Order

  • To place an order, you must provide us with valid payment information and accurate shipping details.
  • When you complete the checkout process and receive an order confirmation email, your order has been received but is not yet processed. A final confirmation will be sent once your order is dispatched.
  • You are responsible for ensuring the accuracy of the information provided during the ordering process. HotTopic will not be held liable for any delivery issues arising from incorrect details.

b. Order Confirmation and Payment

Once we have received your order, we will send you an order confirmation email. If you do not receive this email within a few hours, please check your spam/junk folder. If you still cannot find it, contact us immediately at info@hottopic.click.

Payment for orders must be made via an approved method (credit/debit card, PayPal, etc.). Your payment will be processed immediately upon order placement. If payment is unsuccessful, we will notify you and offer the opportunity to reattempt payment.

3. Shipping and Delivery

We offer various shipping options depending on your location. Shipping fees are calculated at checkout based on the shipping method selected and the weight of the items purchased.

a. Domestic Shipping (within the U.S.)

  • Orders are typically processed and shipped within 2-5 business days.
  • Delivery times vary based on the shipping method chosen. Standard shipping may take 5-7 business days, while expedited options may reduce delivery time to 2-3 business days.

b. International Shipping

We also offer international shipping, with delivery times and fees depending on your location. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

c. Tracking Your Order

Once your order has shipped, you will receive a tracking number to monitor the status of your delivery. If you have any questions about the status of your shipment, you can reach out to our customer service team at info@hottopic.click.

4. Return and Refund Policy

If you are not satisfied with your order, you may return it in accordance with our Refund and Returns Policy. Please refer to that document for more detailed information on return procedures, eligibility, and refund processing.

5. Customer Responsibility

By purchasing from hottopic.click, you agree to the following:

  • You are responsible for ensuring that the information you provide, including your shipping and billing details, is accurate and complete.
  • You will be responsible for any additional fees, such as customs duties or taxes, that may apply to international shipments.
  • You must notify us immediately of any issues or discrepancies with your order, including missing or damaged items.

6. Payment Methods

We accept several payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal

All payments are processed through secure payment gateways to protect your financial information. We do not store payment details in our systems.

7. Cancellations and Changes to Orders

Once an order is confirmed, it enters our fulfillment process. If you wish to cancel or modify your order, please contact us as soon as possible. However, we cannot guarantee that changes can be made once an order is processed or shipped.

In the event that your order is cancelled or returned, we will issue a refund according to the terms in our Refund and Returns Policy.

8. Limitation of Liability

HotTopic is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the purchase price of the item(s) in question.

9. Changes to This Sales Policy

HotTopic reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. Please check this page periodically to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us using the information below:

HotTopic
Street: 300 S Delaware St Butler, Missouri
Phone number: (660) 679-4258
Email: info@hottopic.click
Website: hottopic.click